{"id":19573,"date":"2020-08-13T13:21:53","date_gmt":"2020-08-13T11:21:53","guid":{"rendered":"https:\/\/www-ppd.apps.centreon.com\/4-points-cles-pour-comprendre-pourquoi-metiers-et-io-doivent-travailler-main-dans-la-main\/"},"modified":"2023-12-22T13:36:18","modified_gmt":"2023-12-22T12:36:18","slug":"4-points-cles-pour-comprendre-pourquoi-metiers-et-io-doivent-travailler-main-dans-la-main","status":"publish","type":"post","link":"https:\/\/www-ppd.apps.centreon.com\/fr\/4-points-cles-pour-comprendre-pourquoi-metiers-et-io-doivent-travailler-main-dans-la-main\/","title":{"rendered":"4 points cl\u00e9s pour comprendre pourquoi M\u00e9tiers et I&#038;O doivent travailler main dans la main"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Pas un jour sans qu\u2019on vous parle d\u2019optimiser l\u2019exp\u00e9rience client. G\u00e9nial\u2026 mais on fait comment\u00a0? A priori, au vu du niveau d\u2019imbrication de l\u2019IT avec le Business, il va \u00eatre difficile de parvenir au Graal de l\u2019exp\u00e9rience client optimale sans une bonne dose d\u2019alignement entre IT et M\u00e9tiers. Embarqu\u00e9s dans le m\u00eame bateau, IT et Business partagent la responsabilit\u00e9 de l\u2019excellence de l\u2019exp\u00e9rience client. Voici pourquoi les m\u00e9tiers et les I&amp;O doivent travailler main dans la main\u00a0:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>L\u2019omnicanalit\u00e9 et sa n\u00e9cessaire vision \u00e0 360\u00b0 du client, implique une strat\u00e9gie client unifi\u00e9e et d\u00e9cloisonn\u00e9e<\/b><span style=\"font-weight: 400;\"> et donc un alignement des processus M\u00e9tiers et IT pour ma\u00eetriser la donn\u00e9e et de la performance op\u00e9rationnelle.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>La cha\u00eene de valeur per\u00e7ue comme unique par les clients repose en fait sur un SI toujours plus complexe.<\/b><span style=\"font-weight: 400;\"> Les temps de r\u00e9ponse du SI deviennent donc cruciaux pour r\u00e9pondre aux attentes de consommateurs toujours plus impatients.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>La puissance de l\u2019exp\u00e9rience client repose sur la mise \u00e0 disposition de la bonne donn\u00e9e, au bon moment, \u00e0 la bonne personne, <\/b><span style=\"font-weight: 400;\">un point essentiel<\/span> <span style=\"font-weight: 400;\">pour anticiper des d\u00e9gradations et ajuster les processus.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Une exp\u00e9rience client d\u00e9grad\u00e9e (et non mesur\u00e9e) a un impact direct sur l\u2019image de marque de l\u2019entreprise. <\/b><span style=\"font-weight: 400;\">La mesure de performance des applications et du SI a donc un r\u00f4le bien r\u00e9el dans la gestion de l\u2019image de la marque.\u00a0<\/span><\/li>\n<\/ul>\n<p><img fetchpriority=\"low\" loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-55643\" src=\"https:\/\/www-ppd.apps.centreon.com\/wp-content\/uploads\/2020\/08\/2020_08_4-points-cl\u00e9s-pour-comprendre-pourquoi-M\u00e9tiers-et-IO-doivent-travailler-main-dans-la-main-410x1024.png\" alt=\"\" width=\"410\" height=\"1024\" \/><\/p>\n<p>Pour en savoir plus, <a href=\"https:\/\/www-ppd.apps.centreon.com\/blog\/nouveaux-enjeux-de-la-supervision-informatique-etes-vous-customer-centric-ready\/\" target=\"_blank\" rel=\"noopener noreferrer\">lisez cet article<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pas un jour sans qu\u2019on vous parle d\u2019optimiser l\u2019exp\u00e9rience client. G\u00e9nial\u2026 mais on fait comment\u00a0? A priori, au vu du niveau d\u2019imbrication de l\u2019IT avec le Business, il va \u00eatre difficile de parvenir au Graal&nbsp;&#8230;<\/p>\n","protected":false},"author":1,"featured_media":5170,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"post-type":[107],"theme":[],"class_list":["post-19573","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","post-type-infographies"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>M\u00e9tiers et I&amp;O doivent travailler main dans la main<\/title>\n<meta name=\"description\" content=\"Embarqu\u00e9s dans le m\u00eame bateau, IT et Business partagent la responsabilit\u00e9 de l\u2019excellence de l\u2019exp\u00e9rience client.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, 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